The switch for the future with Kretschmer burials from Duisburg

Martin Kretschmer, co-owner of Kretschmer, a company, faced significant restrictions with their previous server-based software. Before moving to CleverOne, Martin and his team faced challenges such as limited accessibility, cumbersome VPN setups, and limited flexibility when working remotely. These barriers affected their productivity and posed barriers to efficient service delivery.

The situation before CleverOne: challenges and limitations

Martin Kretschmer highlighted several important problems with their previous software solution:

• Dependence on permanent jobs: The server-based software limited mobility and flexibility and forced employees to work at specific workstations.
• Cumbersome remote access: Accessing the software via VPN tunnels was cumbersome and limited in functionality, which affected productivity, particularly for work outside regular working hours.
• Lack of vendor support: The previous software provider did not provide responsive support and did not resolve critical issues promptly, leading to frustrations and inefficiencies.

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Switching to CleverOne: tackling challenges and embracing innovation

‍With the decision to switch to CleverOne, Martin Kretschmer and his team embarked on a journey to increase efficiency and flexibility:

• Die cloud-based architecture from CleverOne offers unparalleled flexibility and enabled seamless access to key software features from anywhere, anytime, without the limitations of traditional server-based setups.
• Joint onboarding process: The CleverOne team supported a comprehensive three-month onboarding process to ensure a smooth transition and actively involve employees in the software adjustment. This collaborative approach encouraged team engagement and facilitated a more efficient integration process.
• Reactive customer support: CleverOne provides responsive and accessible customer support, which dealt with inquiries and concerns in a timely manner. This proactive support significantly improved the user experience and mitigated potential obstacles even during the transition period.

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Benefits and effects of CleverOne implementation

‍The acquisition of CleverOne brought transformative changes and tangible benefits for Kretschmer:

• Improved mobility and flexibility: CleverOne's mobile-friendly user interface enabled employees to work from different locations, which increased productivity and improved responsiveness to customer needs.
• Optimizing operational processes: CleverOne's intuitive features, including seamless appointment and task management, were seamlessly integrated into existing workflows, streamlining operations and improving efficiency.
• Improved customer loyalty: CleverOne's innovative features, such as real-time updates and the integration of the customer portal, increased customer loyalty and satisfaction, which enables Kretschmer to offer personalized and efficient services.

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